Gen-AI chatbot adoption for SMBs in North America

By Harjot Dhatt Radius Global  The latest advancements in generative artificial intelligence (GAI)—a technology that can create content (e.g., text, image, video, code) based on patterns from large training datasets (Jebara, 2004)—have attracted significant attention among practitioners and researchers alike. GAI gained popularity following the release of the conversational chatbot ChatGPT in November 2022. Today, […]